Legal
Privacy Policy
How we handle personal data on icare24by7.com, and the choices available to you.
This Privacy Policy explains how I CARE 24X7 Pvt. Ltd. (“we”, “us” or “our”) collects, uses, shares and protects personal data when you visit web.icare24by7.com, join our waitlist, submit an enquiry or otherwise interact with this website.
1. Who we are
I CARE 24X7 Pvt. Ltd.
203, Damji Shamji Ind. Estate, Near Phoenix Marketcity Mall
Ghatkopar (W), Mumbai – 400070
Maharashtra, India
Email: icare24by7@gmail.com
Phone: +91 7710884256
2. Scope of this policy
This policy applies to this website. The iCare 24x7 app is not yet live. When the app launches, it may have additional privacy disclosures that apply to app usage. This policy does not apply to third-party websites or services that we do not control.
3. Personal data we collect
| Category | Examples | Why we collect it |
|---|---|---|
| Waitlist details | Name, email address, optional phone number, city, interest type | To add you to the launch waitlist and send relevant launch updates |
| Enquiry details | Name, email address, optional phone number, organisation, category, topic and message | To respond to contact, provider and partnership enquiries |
| Technical and security data | Hashed IP address, hashed browser identifier, request timestamps | To prevent abuse, enforce rate limits and protect the website |
| Aggregate analytics | Page views and referral sources, without cookies or cross-site identifiers | To understand which pages are useful and improve the website |
We do not store raw IP addresses in our application database. For abuse prevention, IP addresses and browser identifiers are converted into irreversible HMAC hashes before storage.
4. How we use personal data
- To respond to your questions and enquiries.
- To manage the launch waitlist and send launch updates.
- To review provider and partner enquiries.
- To protect the website against spam, abuse and security threats.
- To understand aggregate website usage and improve content.
- To comply with applicable legal obligations.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects.
5. Consent and legal grounds
Where we rely on consent, we ask for it clearly at the point of collection. You can withdraw consent at any time by emailing icare24by7@gmail.com. Withdrawing consent does not affect processing carried out before the withdrawal. We may also process data where necessary for legitimate uses permitted by applicable law, such as security and legal compliance.
6. Cookies and analytics
We do not use advertising cookies or sell data to advertisers. We use Plausible Analytics, a cookieless analytics service that provides aggregate information such as page views and referral sources without creating individual profiles or tracking you across websites.
If we introduce cookies that require consent in the future, we will update this policy and provide appropriate controls.
7. How we share personal data
- Technology and service providers. We work with Vianra Infotech and other processors who help us operate the website, subject to contractual confidentiality and security obligations.
- Legal and safety requirements. We may disclose data where required by law, court order or a lawful request from a public authority, or where necessary to protect safety, rights or property.
- Business transfers. If our business is reorganised, merged or transferred, personal data may be transferred as part of that transaction, subject to appropriate safeguards.
- With your direction. We may share data when you ask us to.
We do not sell personal data.
8. Data retention
We retain waitlist details until the launch period is complete or until you ask us to remove them, whichever is earlier. Enquiry records are generally retained for up to 24 months for follow-up and record-keeping. Rate-limit records are deleted after approximately 24 hours. We may retain limited information for longer where required by law or for resolving disputes.
9. Security
We use access controls, encrypted connections, hashed technical identifiers, least-privilege service accounts and audit-friendly logging. No system is completely secure, but we work to protect personal data against unauthorised access, loss and misuse.
10. Your rights
Subject to applicable law, you may ask to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data or withdraw consent.
- Raise a grievance about how your data is handled.
To exercise these rights, email icare24by7@gmail.com. We may need to verify your identity before acting on a request.
11. Children
This website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take appropriate steps.
12. Where data is processed
We primarily operate from India and aim to keep personal data in India where reasonably possible. Some service providers may process data in other jurisdictions. Where this happens, we take steps to apply appropriate safeguards consistent with applicable law.
13. Changes to this policy
We may update this policy as the website and services evolve. We will post the updated version on this page and change the “Last updated” date. Where changes are significant, we will take reasonable steps to notify affected users.
14. Grievance Officer
For privacy-related complaints or requests, contact our Grievance Officer:
Grievance Officer, I CARE 24X7 Pvt. Ltd.
203, Damji Shamji Ind. Estate, Near Phoenix Marketcity Mall, Ghatkopar (W), Mumbai – 400070
Email: icare24by7@gmail.com
Phone: +91 7710884256
We will acknowledge and respond to grievances within the timelines required by applicable law.
15. Contact
For questions about this policy or our data practices, email icare24by7@gmail.com or write to us at the address above. You can also read our Terms of Use and Safety guidance.